Terms & Conditions
ARRIVING AT THE SALON
If you are new to the salon please arrive 10 minutes before your appointment time. This will give you plenty of time to check in and fill out the compulsory New Client Consultation Form (unless completed online). Arriving late will rob you of precious appointment minutes as each session will be finished exactly on time as a courtesy to the next client.
We fully understand that sometimes being late is outside of your control. If you are running late please contact the salon as soon as possible by phone to allow your therapist to advise the best course of action.
We will always do our best to accommodate late arrivals (within 10 minutes after your appointment) by performing the most complete treatment possible in the time remaining. (Does not include brow appointments or treatments less than 15 minutes long)
Unfortunately, arriving 10 minutes after the scheduled time of your appointment will result in the cancellation of your appointment, our cancellation policy will apply.
If you have a gift voucher and do not show up for your treatment or cancel less than 24 hours before your treatment time, you will forfeit your voucher.
We recommend that you plan ahead for your visit to our salon.
We’ll be happy to answer any questions you may have about our location, parking, and travel options.
BOOKING APPOINTMENTS VIA PHONE OR FACEBOOK
You can arrange a preferred appointment slot online, over the phone or by messenger. Please note that messages left on the phone will be dealt with as soon as possible, the appointment will then be confirmed. Gloss Advanced Beauty runs on an appointment-based system and these go on a first-come-first-serve basis. We do not hold back any appointments for last minute calls, so we always advise you to book in advance to avoid disappointment. Remember that during the summer months and at Christmas time we do get extremely busy and appointments can go 2-3 weeks in advance (sometimes longer for late nights and weekends).
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VOUCHERS
Vouchers can be purchased for any amount and are valid from one year from purchase date. Once past this date vouchers will no longer be accepted in the salon.
Vouchers are non-transferable, exchangeable or refundable
We accept no responsibility for lost, damaged or stolen vouchers
When booking a treatment with a voucher, please state the voucher number and bring the voucher with you to produce prior to the treatment. Failure to do so will result in full payment of the treatment.
If a booking is made with the voucher and the appointment is missed the voucher will become invalid.
Vouchers cannot be used in conjunction with any ongoing offers in the salon!
DUO TREATMENTS AND PACKAGES AND COURSES
All packages MUST be payed for in advance to secure the booking. We do ask for a minimum notice of 48hrs cancellation. If the whole treatment packages are cancelled within this time this will incur a cancellation fee of 50% of the total package cost. If the treatment is cancelled on the day we reserve the right to charge you for the full amount.
CANCELLATIONS
Please understand that as a salon we run on an appointment basis. When a client cancels late or misses appointments this costs the salon financially. We do appreciate that things do crop up, so we do ask you to notify the salon as soon as possible. If you miss an appointment, we will contact you to notify you on the missed appointment. If you find it difficult to remember appointments you are always sent a reminder email 24 hours in advance.. But please note that it is still your responsibility to remember the appointment.
CANCELLATION POLICY
If you need to cancel your appointment, please call the salon at least 24 hours (48 for packages and treatments over £130) in advance. Since we turn away other clients to hold your reservation, if you do not cancel your appointment with at least the minimum notice, you will be notified and a record will be kept on your client file.
For missed appointments the full cost of the appointment will be charged to you.
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TREATMENTS OVER £130
​We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal high value treatment payment and Cancellation Policy.
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We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients.
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We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy.
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An upfront payment will now be taken when booking any treatment over £130. This can be paid online via any of the checkout methods (including debit card, Klarna or ClearPay)
**Please be aware, we cannot confirm your appointment until a payment has been received and your slot will be reserved for 24 hours before being offered to another customer after that time.**
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We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, payments will be refunded or offset against any future treatment required.
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Where late cancellations are notified with less than 48 hours’ notice, (including failing to attend without notification) we will retain your payment or deduct a treatment from a course of prepaid treatments.
To help our clients minimise the chance of losing their payment or treatments from their courses, we do send out email reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on an email reminder.
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How to notify the clinic about cancelling an appointment:
Notification is always best given by telephone 07845 074565 or if there are difficulties with you doing so, then by email at chrissie@glossadvancedbeauty.com. Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we are able to offer your appointment to another patient and avoid your payment being retained.
We appreciate your understanding in this matter.
REFUND POLICY – PRODUCTS
At Gloss all our products are sold as brand new and for personal use only. We cannot give refunds on any products sold due to health and safety reasons. If there is a fault with the product we will contact the manufacturer for a resolution.
TREATMENT AFTERCARE
Please refer to the aftercare for all services on the treatment aftercare page. Please follow the aftercare stated to maintain results. The results from each treatment will differ from client to client. Further treatments may be required to achieve the realistic results explained in the consultation.
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REFUND POLICY – SERVICES
At Gloss all our treatments are carried out by qualified therapists. If you have had a treatment that you are unsatisfied with please contact the salon immediately. We cannot give refunds on any treatments but we will look into your concerns immediately. Please raise your concern with the therapist during the treatment. They will listen carefully to your concerns and do what they can to correct any problems. All concerns must be raised either immediately at the treatment time or within 24 hrs after the treatment.
WEBSITE INFORMATION AND PRICES
Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.
From time to time we add new/remove treatments to/from our menu. Please check with the salon for treatment updates and prices. Treatment times may vary to booking times. Prices and treatments may change.
EMAIL SIGN UP FORMS
The sole purpose of the email sign up form is to collect your email address to use for booking purposes, booking reminders and client contact information. We do not sell or forward information, and any information is kept strictly confidential, in line with GDPR. By subscribing to our emails, you are agreeing to our terms and conditions, and have agreed to allow us to store your information securely, and also allowing Gloss to contact you in regards to salon news, information and bookings. You can unsubscribe at any time.
APPOINTMENT TIMES
All timings shown throughout the site and on other marketing material refer to appointment times and not treatment times. Treatment time includes arrival, consultation, dressing time, treatment time and post consultation.
NOISE AND MOBILE PHONES
Our salon environment is one of tranquillity and relaxation. Please respect all salon guests’ right to privacy and serenity. Please maintain conversations at a considerate volume in all treatment areas. Mobile phones are not permitted in the treatment rooms and must be kept silent or turned off when you are the salon.
CLIENT CONSULTATION FORMS
All new clients will be requested to complete a Client Consultation form before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which could affect your service when completing this form. It is your responsibility to let us know of any changes in your circumstances before your treatment goes ahead. We also reserve the right to ask you to complete the Client Consultation form every 6 months so that we can update our records.
Personal details taken from clients during consultation procedures are protected under the Data Protection Act.
PATCH TESTING
Patch testing is required for certain treatments and must be completed before your appointment. We reserve the right to refuse any treatment that requires a patch test if it has not been completed 24/48hrs prior to your appointment. Failure to complete a patch test before your appointment will result in cancellation and our cancellation policy will apply.
AGE RESTRICTIONS
You must be 18 years or over to receive treatments or parental consent will be required. We reserve the right to refuse performing treatments on any guest who is under the age of consent.
CLEANLINESS
In keeping with our commitment to cleanliness, safety and hygiene, our equipment is sterilised and sanitised after every service and treatment.
LOSS OR DAMAGE OF PERSONAL ITEMS
We regret that we cannot be responsible for any loss or damage of personal items at the salon. Please keep your personal belongings with you at all times.
THERAPIST/STAFF ILLNESS
Unfortunately we might have to cancel your appointments due to therapist/staff illness and emergency. In the case that we cannot reschedule your appointment in the same day we will have to cancel your appointment and rebook you for another day. We will notify you as soon as we can if we need to cancel your appointment.
PAYMENT
We accept cash contactless and all major debit cards, we do not accept cheques. Clearpay and Klarna are available for all treatments and products and may be used online on the website at the checkout stage.
Thank you for your understanding.