Consultation & Trial BODY CONTOUR

Cancellation Policy

CANCELLATION POLICY If you need to cancel your appointment, please call the salon at least 24 hours in advance. Since we turn away other clients to hold your reservation. For less than 24 hours notice, or missed appointments the full cost of the appointment will be charged to the next appointment or an invoice sent for your payment. TREATMENTS OVER £130 ​We are always as accommodating as possible to assist our clients, however, due to the high volume and popularity of the treatments we offer, we have felt the need to introduce a formal high value treatment payment and Cancellation Policy. We respect that your time is valuable and we appreciate that you understand ours is too. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are unable to re-use that time for other clients. We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment, without causing an issue for our clinic operations, we will try to do so. However, because it is often difficult to re-book an appointment slot within 48 hours, we have taken the decision to institute a 48-hour cancellation policy. ​ Deposits are required on some treatments. These can be paid online via any of the checkout methods (including debit card, Klarna or ClearPay) **Please be aware, we cannot confirm your appointment until a payment has been received and your slot will be reserved for 24 hours before being offered to another customer after that time.** We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, payments will be refunded or offset against any future treatment required. ​ Where late cancellations are notified with less than 48 hours’ notice, (including failing to attend without notification) we will retain your payment or deduct a treatment from a course of prepaid treatments. To help our clients minimise the chance of losing their payment or treatments from their courses, we do send out email reminders a minimum of 48 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on an email reminder. ​ How to notify the clinic about cancelling an appointment: Notification is always best given by telephone 07845 074565 or if there are difficulties with you doing so, then by email at chrissie@glossadvancedbeauty.com. Please leave a text message or voicemail should you be unable to get through to us via telephone. The sooner notification is given the sooner we are able to offer your appointment to another patient and avoid your payment being retained. We appreciate your understanding in this matter.

Contact Details

• Gloss Advanced Beauty & Skincare Specialist, Mill Road, Cardross, Dumbarton, UK

  01389 500010

  chrissie@glossadvancedbeauty.com